How an Online Recording Studio Hired a Customer Support Specialist for $900/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

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What does this client’s business do?

Our client enables studio-quality recording of videos and podcasts on a web and mobile app. For an affordable price, content creators are now able to easily record 4k videos and crystal clear audio anytime and on the go. 

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Who was hired and what was their role?

To help boost customer satisfaction, they needed a new Customer Support Specialist to address common user concerns. Somewhere then helped them hire Marbie. 

Marbie does the following as their Customer Support Specialist:

• Answers customer questions in the support live chat 
• Recommends solutions to frequent technical concerns

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What is the salary of the individual they hired?

Marbie now works full-time in the client time zone for $900 per month.

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What was the candidate’s background before being hired?

With five years of experience in technical support, Marbie was the most qualified candidate to hire. She is knowledgeable in Zendesk, Salesforce, and Slack, and is Lean Six Sigma Yellow Belt Certified. Marbie was also awarded as a top performer in a previous job, which affirms her enthusiasm and confidence in customer support. 

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Need to hire someone like this too?

When you need to hire an efficient Customer Support Specialist to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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