How an Online Real Estate Marketplace Hired A Customer Representative for $1,000/mo

Editor’s note: some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)

What does this client’s business do?

The client is an online real estate marketplace dedicated to serving neighborhood businesses. They provide commercial spaces for restaurants, retailers, photo studios, and even personal working spaces to those who need them.

Who was hired and what was their role?

The client was looking for a candidate who could join their growing operations team. They needed to hire a customer experience representative who could help lessors have a seamless booking and renting experience. At Somewhere, we helped them hire Misshieruan–an experienced customer service representative professional.

Her daily tasks include:

• Ownership over platform communications and ongoing strategic areas of customer experience
• Interacting with clients through real estate marketplaces
• Providing listing requirements to customers
• Confirming and cancelling bookings as needed
• Collaborating with the team through Slack.
  

What is the salary of the individual they hired?

She now works full-time in the client’s time zone for $1,000/month.

What was the candidate’s background prior to being hired?

Interestingly, Misshieruan has dual citizenship (Philippines and Japan) and has experience working in Japan in hospitality. She is passionate about working in this industry, as reflected in her work background.

On top of her work experience, she is also Lean Six Sigma Yellow Belt certified.

When you need to hire a customer service representative, get in touch with us at Somewhere.