How a Music Distribution Platform Hired a Customer Support Representative for $950/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

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What does this client’s business do? 

Empowering independent artists, our client helps distribute their music on every streaming platform to achieve maximum exposure. They provide services similar to major record labels but with more flexibility and creative independence.

Who was hired and what was their role?

Serving clients worldwide, they were looking for a Customer Support Representative who can address artists’ questions with accountability and empathy. After surveying strong candidates, Somewhere recommended hiring Mitzi. 

As their Customer Support Representative, Mitzi does the following:

• Responding to artist queries about music releases and other related concerns
• Creating a knowledge resource for frequently asked questions to save on time and productivity
• Ensuring empathetic responses to all customer concerns

What is the salary of the individual they hired?

Mitzi now works full-time in the client time zone for $950 per month.

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What was the candidate’s background before being hired?

Mitzi has been in customer service for two years before her hiring at Somewhere. Her roles taught her how to collaborate with teams to ensure client concerns are addressed immediately and accurately. In her previous employment, Mitzi consistently exceeded her KPIs and increased product sales by bringing in repeat customers. 

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Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.