ClickCease
Shepherd is now Somewhere.com! Same company, new name.
Learn More

How a Marketing and Analytics Solution Company Hired a Customer Support Executive for $900/ month

Learn how our clients utilize Somewhere to hire top overseas talent.
In this post you will learn how to solve your recruiting challenges with remote hiring.
Success Stories is a regular series all about the talent our clients hire via Somewhere and how much they cost. New here? Somewhere is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Our client is a marketing and event ticketing solution that helps brands get more relevant attendees for their events and helps attendees secure their tickets in advance.  

Who was hired and what was their role? 

They needed a Customer Support Executive who would provide support for their clientele’s event-goers. Somewhere recommended hiring Tian.

Tian works on the following as their new Customer Support Executive:

  • Responds to customer queries in a timely and accurate way via email and chat
  • Monitors customer complaints on social media and reaches out to provide assistance
  • Keeps consistent logs for internal monitoring 

What is the salary of the individual they hired?

Tian now works full-time in the client time zone for $900 per month.

What was the candidate’s background before being hired?

Before hiring thru Somewhere, Tian has three years of experience working as a Customer Service Specialist.  He worked as a sales agent for a cruise membership account and handled a combination of inbound calls, outbound calls, chats, and emails to provide support and resolution to his client’s customers. Given the required credentials, Tian’s experience made him the most suitable candidate to hire. 

Need to hire someone like this too?

When you need to hire an efficient Customer Support Executive to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

Get the hiring guide here

Oops! Something went wrong while submitting the form.

Get the salary guide here

Oops! Something went wrong while submitting the form.

More Resources

Ready to work together?

We'll find you amazing remote employees in the Philippines.