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How a Luxury Tech Brand Hired a Customer Support Assistant for $1,000/ month

Learn how our clients utilize Somewhere to hire top overseas talent.
In this post you will learn how to solve your recruiting challenges with remote hiring.
Success Stories is a regular series all about the talent our clients hire via Somewhere and how much they cost. New here? Somewhere is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

What does this client’s business do?

Our client provides high-end, bespoke tech and collectible products to a very niche luxury market. Customized client support and relationship-building are their business’ top priorities. 

Who was hired and what was their role?

They needed a Customer Support Assistant who will embody their value of high-end customer service. For this, Somewhere facilitated the hiring of Jo-An.

Now their Customer Support Assistant, Jo-An does the following tasks:

  • Triaging and answering customer support emails
  • Social media posting and data entry/management
  • Facilitating customer support and admin tasks like managing orders in Shopify, ShipStation, and other project-management tools

What is the salary of the individual they hired?

Jo-An now works full-time in the client time zone for $1,000 per month.

What was the candidate’s background before being hired?

Before hiring thru Somewhere, Jo-An has been working as a virtual assistant for over a decade. Most of her experience dealt with e-commerce and customer support roles, but she has also worked on social media management and technical product training in previous employment. Jo-An’s several years of online work experience makes her a seasoned candidate and the most suited applicant for the job. 

Need to hire someone like this too?

When you need to hire an efficient Customer Support Assistant to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

 

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