Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

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What does this client’s business do?

All about creating sustainable, natural, and effective hair care products, our client provides that conscious choice for their customers. Not just for hair care but also for the environment, social responsibility, and overall better lifestyle.   

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Who was hired, and what was their role?

To enhance their customer experience, they needed to hire remote customer support agents who could manage inquiries across various platforms. Somewhere facilitated the hiring of June.

As their new remote sales CSR, June handles:

• Processing returns, exchanges, and responding to customer emails
• Managing messages and comments on social media channels
• Reaching out for affiliate marketing collaborations

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What is the salary of the individual they hired?

June now works full-time in the client time zone for $1,450 per month.

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What was the candidate’s background before being hired?

Already a seasoned customer service professional, June has been in customer support for fourteen years. His long years of experience made him knowledgeable in several relevant apps such as Shopify, Zendesk, Mojo, Interseller, Ring Central, Audacity, Sprout, and more. June also worked on digital marketing tasks in his previous roles. He did social media management, email management, and e-commerce support. 

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Need to hire someone like this too?

If you’re looking to hire remote sales CSRs or hire remote customer support agents to enhance your customer experience, we can help.

Somewhere is a remote recruitment agency that specializes in finding top overseas talent for 80% less than U.S. equivalents. Whether you need experts in customer support, virtual assistance, operations, or sales, we’ll connect you with the right professionals.

Download our salary guide or reach out today to start your hiring project!