How a Commercial Printing Company Hired a Customer Support Representative for $1,250/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)

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What does this client’s business do?

The client provides large format printing services including vinyl banners, pop-up and roll-up banners, advertising flags, and pretty much any collateral a business needs for promotions.

Who was hired and what was their role?

Because of increasing demands for their services, they were looking for a new Customer Support Representative to add to their team. At Somewhere, we helped them hire Frencheska.

Now their new Customer Support Representative, Frencheska works on the following:

• Assists all customers through phone calls and online chats
• Processes and completes design job orders
• Checks the files and prepares them for printing 
• Does simple editing when necessary

What is the salary of the individual they hired?

Frencheska now works full-time in the client time zone for $1,250 per month.

What was the candidate’s background before being hired?

Before hiring with Somewhere, Frencheska has had almost four years of experience in the BPO industry as a Customer Service Representative and Technical Service Representative. She handled product sales and technical troubleshooting for different accounts. She's not new to dealing with different customers and even assisted them with refunds, billing, and tracking. Francheska’s proven work ethic made the client choose her for the position. 

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Need to hire someone like this too?

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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