How a Cleaning Services Provider Hired a Customer Happiness Agent for $1,000/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

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What does this client’s business do?  

Our client provides professional and environmentally friendly cleaning services to homes, commercial areas, offices, and home rentals. They have a solid team of hand-picked professionals to ensure quality and safety. 

Who was hired and what was their role? 

To have more happy and more satisfied customers, they wanted to hire a Customer Happiness Agent who could assist with reservations and other concerns. Somewhere deemed Robert fit for the role. 

These are Robert’s daily tasks:

• Responding to customers via phone call, email, and social media
• Assisting with bookings or reservations 

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What is the salary of the individual they hired?

Robert now works full-time in the client time zone for $1,000 per month.

What was the candidate’s background before being hired?

Before he was hired through Somewhere, Robert has been working as a Customer Service Representative for four years. He responds to customer concerns via phone calls and emails and the concerns he manages are about payments, billings, refunds, and replacement issues. As described by his previous colleagues, Robert is optimistic, hardworking, and dependable.

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Need to hire someone like this too?

When you need to hire an efficient Customer Happiness Agent to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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