How a Cleaning Services Provider Hired a Customer Happiness Agent for $1,000/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

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What does this client’s business do?  

Our client provides professional and environmentally friendly cleaning services to homes, commercial areas, offices, and home rentals. They have a solid team of hand-picked professionals to ensure quality and safety. 

Who was hired and what was their role? 

To improve customer satisfaction, the client wanted to hire remote sales CSRs who could assist with reservations and other customer inquiries. Somewhere helped them by hiring Robert as their new Customer Happiness Agent.

Robert’s daily tasks include:

• Responding to customers via phone calls, email, and social media
• Assisting with bookings and reservations

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What is the salary of the individual they hired?

Robert now works full-time in the client time zone for $1,000 per month.

What was the candidate’s background before being hired?

Before he was hired through Somewhere, Robert has been working as a Customer Service Representative for four years. He responds to customer concerns via phone calls and emails and the concerns he manages are about payments, billings, refunds, and replacement issues. As described by his previous colleagues, Robert is optimistic, hardworking, and dependable.

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Need to hire someone like this too?

If you’re looking to hire remote customer support agents or hire remote sales CSRs, we’ve got you covered.

At Somewhere, we help businesses find top-tier customer support professionals for up to 80% less than U.S. equivalents. Whether you need a CSR to handle inquiries or a sales-driven agent to convert leads, we connect you with the best overseas talent.

Download our salary guide below or reach out to us to get started with a hiring project here.

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