Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-)
The client is a classic action law firm covering mass torts, personal injury, protection, and spam text/ voicemail violations. With an untarnished reputation in their industry, other law firms also reach out to them to settle classic action cases. The firm also sets the standard for innovation and technology, resulting in higher customer satisfaction.
As they serve more clients, they need a Call Center Manager who will oversee their call center staff for optimal effectiveness and performance. Somewhere then helped them hire Rose.
Rose does the following as the Call Center Manager:
Rose now works full-time in the client time zone for $2,500 per month.
A seasoned professional with more than a decade of managerial experience, Rose was the best candidate to hire. She was a Senior Operations Manager and a Call Center Manager for various BPOs that served local and international clients. She managed different support modes in these roles, including voice, email, and chat. Rose also monitored day-to-day operations and executed innovative processes for the productivity and profitability of the companies she worked for.
When you need to hire an efficient Call Center Manager to support your business, reach out to us at Somewhere.
We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!
Download our salary guide below or reach out to us to get started with a hiring project here.
We'll find you amazing remote employees in the Philippines.
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