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How a Fitness Facility Hired a Customer Support Representative for $1,000/ month

Learn how our clients utilize Somewhere to hire top overseas talent.
In this post you will learn how to solve your recruiting challenges with remote hiring.
Success Stories is a regular series all about the talent our clients hire via Somewhere and how much they cost. New here? Somewhere is a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents.

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

What does this client’s business do? 

Our client is a climbing gym and indoor fitness facility that gives its members access to a supportive community of enthusiastic climbers who will journey with them towards overall wellness.

Who was hired and what was their role?

They needed an additional Customer Support Representative, and Somewhere assisted them in hiring Gina.

These are Gina’s tasks as their Customer Support Representative:

  • Answering customer questions and membership concerns via email
  • Navigating through the customer service software and sending updates to customers/ members

What is the salary of the individual they hired?

Gina now works full-time in the client time zone for $1,000 per month.

What was the candidate’s background before being hired?

Gina has been in customer service for more than ten years and has been on top of quality audits, escalated cases, and customer service team management. She is used to answering customer queries and providing assistance over the phone and via email. With her years of experience, Gina is proven to be a multitasker, customer-oriented, diligent, and a problem-solver. She was then the best applicant to hire for the position. 

Need to hire someone like this too?

When you need to hire an efficient Customer Service Representative to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

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