Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name from this article. We’re their secret weapon. :-) Name of the hired applicant has been changed for privacy purposes.

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What does this client’s business do? 

Our client offers designer caskets at affordable prices, making funeral planning lighter for more families.

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Who was hired and what was their role? 

The client needed to hire remote sales CSRs to enhance their customer service and support operations. At Somewhere, we helped them hire remote customer support agents, and Rina was the perfect fit.

As their new Customer Service Specialist, Rina is responsible for:

• Communicating with customers through phone, chat, and email.
• Generating purchase orders efficiently and accurately.
• Booking and tracking shipments to ensure timely deliveries.
• Verifying order details across multiple systems to maintain accuracy.

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What is the salary of the individual they hired?

Rina works full-time in the client time zone for $1,250 per month.

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What was the candidate’s background before being hired?

Rina brought six years of experience in customer service and sales to the role. Her expertise in client-facing tasks, including resolving complaints and recommending products and services, made her an excellent choice to hire remote customer support agents.

Known for her strong communication skills, goal-oriented mindset, and hardworking nature, Rina was highly recommended by her previous supervisor.

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Need to hire someone like this too?

Whether you’re looking to hire remote sales CSRs or hire remote customer support agents, Somewhere can connect you with talented professionals who meet your specific needs.

We specialize in helping small businesses find top overseas talent for up to 80% less than the cost of local hires. From customer service to virtual assistants and beyond, we’re here to help your business grow.

Download our salary guide below or reach out to us to get started with a hiring project here.

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