About me:
‍

With over 8 years of experience in customer service and team leadership, I have honed my ability to resolve complex issues, foster positive customer relationships, and deliver exceptional service. My diverse professional background includes:

Customer Service Expertise: Demonstrated ability to resolve technical issues and maintain excellent satisfaction ratings during my tenure at Amazon.

Team Leadership: Successfully coached and led teams to exceed performance metrics in my roles at Capability BPO and CCI.

Process Improvement: Streamlined workflows to enhance efficiency and reduce resolution times, contributing to improved customer experiences.