About me:

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I am a dedicated and results-driven professional with a background in Civil Engineering and a strong focus on customer support, process analysis, and continuous improvement. Throughout my career, I have developed valuable experience working in various industries, including real estate, investment groups, and the cosmetics and retail sectors. My expertise includes managing customer relationships, providing exceptional service, and utilizing CRM systems such as Zendesk, Twilio, and Slack to streamline communication and enhance customer experience. I have a proven ability to resolve customer inquiries efficiently, ensuring high satisfaction and loyalty. My advanced English skills, combined with my analytical approach and ability to thrive in fast-paced environments, allow me to deliver effective solutions and contribute to team success. I am passionate about learning, teaching, and driving improvements in every role I undertake. With a solid foundation in process management, I am confident in my ability to support organizations in achieving their strategic goals while maintaining exceptional customer satisfaction.

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