About me:
‍

I am a Client Success Manager with 4 years of experience in building client relationships and improving customer engagement. I am skilled in developing on boarding processes and customer success strategies that foster loyalty and satisfaction. My achievements include improving client retention rates at Herrmann Global. In previous roles, I conceptualized learning strategies as a Training Manager at Oakley Pretoria and directed training policy at Modena Design Centres. Earlier, I enhanced training standards as an ETD Associate at City & Guilds and developed apprenticeship curricula as a National Training Manager at MQA SETA/JCSA. I also have experience in project management, training, and recruitment from positions at Assessment College Johannesburg and Academy International Pretoria. My education includes a Post Graduate Degree in Human Resources Management from Central University of Technology, along with a Bachelor of Technology in Human Resource Management and several certificates and diplomas in education, training, and development. My key skills include proficiency in Microsoft Office, CRM, and Project Management systems, decision-making, communication, problem-solving, and leadership. I am also Herrmann HBDI certified and fluent in English and Afrikaans.

‍