About me:

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I am a dedicated operations professional with a proven track record in managing high-performing teams and driving business outcomes. As an Operations Manager at Results Cx, I oversaw key operations from 2021 to 2024, focusing on achieving client KPIs, optimizing team performance, and implementing data-driven improvements through Root Cause Analysis (RCA). My role allowed me to cultivate strong client relationships, understanding their unique needs and translating insights into actionable strategies that increased client satisfaction and supported sales targets. Known for my coaching and development skills, I’ve helped team members reach their full potential, fostering a culture of continuous improvement and accountability. Outside of work, I am a proud new mom and a passionate advocate for animal welfare, dedicated to creating a positive impact in my community. My approach combines compassion, professionalism, and a drive to excel, qualities I bring to both my personal and professional life.