How a Retail Merchandise Company Hired a Customer Support Representative for $950/ month

Editor’s note: Some customers prefer not to be named, so we’ve purposefully removed their company name in this article. We’re their secret weapon :-)

‍

What does this client’s business do? 

This company was created for fans who like to embody their favorite artists in their lifestyle, more specifically in their clothing. The client designs and manufactures wearable merchandise for music artists’ followers to enjoy.   

‍

Who was hired and what was their role?

The demand for their products is high, especially for exciting fans waiting for their orders to arrive. They needed a dedicated Customer Service Representative who will answer inquiries on shipping schedules, track orders, and edit orders when necessary. The role is key to giving an overall positive customer experience. 

Somewhere recommended hiring Kathleen. As a Customer Service Representative, she does the following tasks:

• Create and monitor query tickets 
• Address inquiries on shipping and order status via email within 1 business day
• Follow-up customers for verification of details, if necessary

What is the salary of the individual they hired?

Kathleen now works full-time in the client time zone for $950 per month. 

‍

What was the candidate’s background before being hired?

Kathleen was just the candidate we were looking for. She has five years of customer service experience and is adept at e-commerce tools such as Shopify, Gorgias, and Shipstation. Her previous employer confirmed that she is hardworking and highly customer-oriented with a keen sense of urgency. 

‍

Need to hire someone like this too?

‍

When you need to hire an efficient Customer Support Representative to support your business, reach out to us at Somewhere.

We're a headhunter agency that helps small businesses hire top overseas talent for 80% less than US equivalents. We help companies find talent in various roles like customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more!

Download our salary guide below or reach out to us to get started with a hiring project here.

‍